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Installation

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Installation Guide

1

Locate Your AC Drain Pipe

Find the condensate drain pipe on the exterior of your home. It is typically a 3/4" PVC pipe near your outdoor AC unit. It may drip water when the AC is running.

2

Attach Pop-a-clog

Open the package and follow the included quick-start guide. Pop-a-clog secures to the drain pipe with a clamp mechanism. No cutting, no drilling, no modifications to your pipe.

3

You're Done

Pop-a-clog begins monitoring your drain immediately. There is no calibration, no app setup, and no configuration. It just works. You can now forget about your AC drain.

Warranty Information

Pop-a-clog is backed by a 2-year limited warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use.

If your Pop-a-clog device fails due to a manufacturing defect within the warranty period, contact our support team with your order number. We will ship a replacement unit at no charge.

We also offer a 30-day money-back guarantee. If you are not satisfied with Pop-a-clog for any reason, return it within 30 days of delivery for a full refund of the purchase price (shipping costs are non-refundable).

For full warranty details, see our warranty policy.

Still Have Questions?

Our support team is here to help. Reach out and we will get back to you within 1–2 business days.